Empty URL in email notifications with GLPI

Once you have the notification system in GLPI configured and running, you could run into a common beginner issue where the URL of the ticket field is shown empty. It is ##ticket.url## tag in notification template, usually formatted with its description field: ##lang.ticket.url## : ##ticket.url## The fix is easy, just navigate, logged in with Super-Admin account, [...]

2018-08-09T18:33:30+02:009.8.2018|Kategórie: GLPI, Service Desk, Software|Tags: , |

View email messages sent through GLPI

GLPI generates a serious amount of email notifications depending on your notification model. Heavily used instances can have tens of thousands notifications emails sent monthly, which is good to keep in mind when designing the infrastructure for a GLPI server. GLPI keeps emails sent via its Mail queue. To view those emails proceed to Mail queue [...]

2018-08-09T18:29:30+02:009.8.2018|Kategórie: GLPI, Service Desk, Software|Tags: |

Backing up GLPI – the easy way

To operate, GLPI requires a database server MySQL version greater than or equal to 4.23 (MyISAM engine). Today that is likely to be MariaDB Server 5.5.x on updated and new server setups. Backing up a database is not a trivial task for beginners, luckily GLPI has a built-in feature to create a database backup within its [...]

2018-08-09T18:19:41+02:009.8.2018|Kategórie: GLPI, Service Desk, Software|Tags: , |

Setting up GLPI cron on Linux

GLPI by default uses a so-called pseudo-cron to run its automated, scheduled tasks (they are called Automatic actions in GLPI). That is a nice way of running tasks in the background since it does not require setting up a real cronjob. This approach, however, requires users to browse GLPI. If your GLPI site is [...]

2018-08-09T18:17:33+02:009.8.2018|Kategórie: GLPI, Serverové riešenia, Service Desk, Software|Tags: , |