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Empty URL in email notifications with GLPI

Once you have the notification system in GLPI configured and running, you could run into a common beginner issue where the URL of the ticket field is shown empty. It is ##ticket.url## tag in notification template, usually formatted with its description field: ##lang.ticket.url## : ##ticket.url## The fix is easy, just navigate, logged in with Super-Admin account, [...]

2018-08-09T18:33:30+02:009.8.2018|Categories: GLPI, Service Desk, Software|Tags: , |

View email messages sent through GLPI

GLPI generates a serious amount of email notifications depending on your notification model. Heavily used instances can have tens of thousands notifications emails sent monthly, which is good to keep in mind when designing the infrastructure for a GLPI server. GLPI keeps emails sent via its Mail queue. To view those emails proceed to Mail queue [...]

2018-08-09T18:29:30+02:009.8.2018|Categories: GLPI, Service Desk, Software|Tags: |

Backing up GLPI – the easy way

To operate, GLPI requires a database server MySQL version greater than or equal to 4.23 (MyISAM engine). Today that is likely to be MariaDB Server 5.5.x on updated and new server setups. Backing up a database is not a trivial task for beginners, luckily GLPI has a built-in feature to create a database backup within its [...]

2018-08-09T18:19:41+02:009.8.2018|Categories: GLPI, Service Desk, Software|Tags: , |

Setting up GLPI cron on Linux

GLPI by default uses a so-called pseudo-cron to run its automated, scheduled tasks (they are called Automatic actions in GLPI). That is a nice way of running tasks in the background since it does not require setting up a real cronjob. This approach, however, requires users to browse GLPI. If your GLPI site is [...]

2018-08-09T18:17:33+02:009.8.2018|Categories: GLPI, Serverové riešenia, Service Desk, Software|Tags: , |

Auto-close tickets with GLPI

Closing a ticket automatically, after being solved by an agent or higher support tier personnel is a common request across virtually all Service Desk tools. We strongly advise not to close tickets this way, however, here is how to achieve it with GLPI if you have a reason: First, you need to have Automatic actions [...]

2018-08-09T18:18:07+02:009.8.2018|Categories: GLPI, Service Desk, Software|Tags: |

GLPI notifications with Office 365

To send and receive email notifications, GLPI requires a mailbox with IMAP / POP3 and SMTP access enabled. It appears people like to use their Office 365 as the email service provider, which can be a little tricky to set up. Here is how a correct Connection String of a GLPI receiver for Office 365 [...]

2018-08-09T18:11:22+02:009.8.2018|Categories: GLPI, Service Desk, Software|Tags: , |