50,000+ tickets solved
We take care of technology, you have 100% of your time for your business.50,000+ tickets solved
Tens of thousands of customer requests solved from various industries allow us to understand your needs. We know how to support large administrative centers, we know how to support production, we also know how to support mobile offices for demanding business people.
20 years of experience
IT and ITIL have been our passion for 20 years. We know how to do it.20 years of experience
Our experience easily covers the entire range of modern IT services. From local support for hundreds of desktops, through deployments of complex server systems, network protection, VPN around the world, to the implementation of thousands of user Service Desks.
Professional Service Desk
Fully implemented ITIL v4 operational processes. Precise, straightforward and reliable.Professional Service Desk
The IT Service Desk is managed by experts certified as “ITIL Expert”. We have fully implemented Incident Management, Request Fulfillment, Problem Management, Service Catalogue Management, and other processes.
Professional cloud and network management and outsourcing of IT services
Latest news and articles
GLPI: From Chaos to Clarity – How Centralized Management Transforms Business Operations
In our previous post, we illustrated the stark difference between visibility and mess in business operations. Today, we’ll explore how GLPI helps businesses move from disorganized, manual processes to a centralized, streamlined system that improves [...]
GLPI: Bringing Visibility and Control to Business Operations
Continuing our series on GLPI, today we focus on one of the key advantages of this powerful tool—providing visibility and control across all departments. In many organizations, processes are fragmented and hard to track. GLPI [...]
GLPI: Automating Business Processes for Enhanced Productivity
In our previous articles, we explored how GLPI connects departments across your organization, improving collaboration and streamlining workflows. Today, we’ll take it one step further and focus on how automation in GLPI can reduce repetitive [...]
GLPI: Seamlessly Connecting Departments for Business Success
In our previous posts, we explored how GLPI transcends traditional IT management, transforming into a multi-departmental powerhouse for businesses. Today, we delve even deeper into how GLPI acts as the glue that connects various departments—like [...]
GLPI: Your Business-Wide Solution for Efficiency and Collaboration
In our previous post, we highlighted how GLPI extends beyond IT to revolutionize workflows across HR, finance, facilities, and more. Today, we delve deeper into how GLPI fosters collaboration, transparency, and efficiency, creating a seamless [...]
GLPI: Revolutionizing Business Operations Across All Departments
Following up on our previous discussion, it’s clear that GLPI is much more than just a tool for IT departments. Its versatility extends far beyond IT management, making it an indispensable solution for businesses looking [...]
Great customer experience
We are really happy with the service provided. ITčko is a reliable, fast, and effective IT that perfectly meets the needs of our business.
We were looking for a company to implement Incident and Change Management with agile approach due to a significant change in the management of our company using ITIL recommendations. ITčko has ITIL Experts and a very human approach. The implementation project was successful, the processes are smooth.
We are using managed GLPI cloud with reporting and the service is flawless. Upgrades, backups, reporting, all of it is invisible for us, delivered automatically by ITčko.
We have offloaded most of local IT, and all services are now covered by ITčko. Not only has the quality of service increased, but it is also cheaper and more convenient than operating an IT department directly within the company.
