50,000+ tickets solved
We take care of technology, you have 100% of your time for your business.50,000+ tickets solved
Tens of thousands of customer requests solved from various industries allow us to understand your needs. We know how to support large administrative centers, we know how to support production, we also know how to support mobile offices for demanding business people.
20 years of experience
IT and ITIL have been our passion for 20 years. We know how to do it.20 years of experience
Our experience easily covers the entire range of modern IT services. From local support for hundreds of desktops, through deployments of complex server systems, network protection, VPN around the world, to the implementation of thousands of user Service Desks.
Professional Service Desk
Fully implemented ITIL v4 operational processes. Precise, straightforward and reliable.Professional Service Desk
The IT Service Desk is managed by experts certified as “ITIL Expert”. We have fully implemented Incident Management, Request Fulfillment, Problem Management, Service Catalogue Management, and other processes.
Professional cloud and network management and outsourcing of IT services
Latest news and articles
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AI-Powered Automation in IT Service Management: The Future of IT Efficiency
In today’s fast-paced IT environment, manual processes, ticket backlogs, and repetitive tasks are common pain points for IT teams. Organizations are now turning to AI-powered automation to enhance efficiency, reduce response times, and improve overall [...]
IT365: Your Trusted Partner for Expert GLPI Implementation and IT Service Management
At IT365, we specialize in providing top-tier GLPI solutions for businesses looking to streamline their IT service management (ITSM) processes. With years of experience and a team of ITIL-certified professionals, we ensure that your GLPI [...]
GLPI: Enhancing User Experience with an Intuitive and Efficient Interface
As businesses evolve, user experience plays a crucial role in the success of IT service management tools. Today, we focus on how GLPI is designed with usability in mind, providing a smooth and intuitive interface [...]
No unnecessary emails, faster approvals, and a seamless experience.
GLPI: Enhancing User Experience with an Intuitive and Efficient Interface As businesses evolve, user experience plays a crucial role in the success of IT service management tools. Today, we focus on how GLPI is designed [...]
GLPI: The Key to Seamless IT and Business Integration
As we continue our journey through the benefits of GLPI, today we focus on how this powerful platform acts as a bridge between IT and business operations. Many organizations struggle with disconnected systems, inefficient communication, [...]
Great customer experience
We are really happy with the service provided. ITčko is a reliable, fast, and effective IT that perfectly meets the needs of our business.
We were looking for a company to implement Incident and Change Management with agile approach due to a significant change in the management of our company using ITIL recommendations. ITčko has ITIL Experts and a very human approach. The implementation project was successful, the processes are smooth.
We are using managed GLPI cloud with reporting and the service is flawless. Upgrades, backups, reporting, all of it is invisible for us, delivered automatically by ITčko.
We have offloaded most of local IT, and all services are now covered by ITčko. Not only has the quality of service increased, but it is also cheaper and more convenient than operating an IT department directly within the company.