50,000+ tickets solved
We take care of technology, you have 100% of your time for your business.50,000+ tickets solved
Tens of thousands of customer requests solved from various industries allow us to understand your needs. We know how to support large administrative centers, we know how to support production, we also know how to support mobile offices for demanding business people.
20 years of experience
IT and ITIL have been our passion for 20 years. We know how to do it.20 years of experience
Our experience easily covers the entire range of modern IT services. From local support for hundreds of desktops, through deployments of complex server systems, network protection, VPN around the world, to the implementation of thousands of user Service Desks.
Professional Service Desk
Fully implemented ITIL v4 operational processes. Precise, straightforward and reliable.Professional Service Desk
The IT Service Desk is managed by experts certified as “ITIL Expert”. We have fully implemented Incident Management, Request Fulfillment, Problem Management, Service Catalogue Management, and other processes.
Professional cloud and network management and outsourcing of IT services
Latest news and articles
Leveraging Linux Server Management for Optimal GLPI Performance
The world of IT service management (ITSM) can be a complex one. With numerous systems and software to manage, businesses are seeking efficient, comprehensive solutions. One such solution is Gestionnaire Libre de Parc Informatique (GLPI), [...]
Navigating the Complexities of GLPI with Expert Support
As technology advances and IT infrastructure becomes increasingly intricate, companies are seeking comprehensive, reliable tools for their IT service management (ITSM). One standout solution is Gestionnaire Libre de Parc Informatique (GLPI), an open-source ITSM software [...]
Successful GLPI Implementation: A Step-by-step Guide
With the increasing complexity of IT service management, businesses worldwide are turning to tools like Gestionnaire Libre de Parc Informatique (GLPI) to streamline their operations. GLPI is a powerful open-source IT service management (ITSM) tool [...]
Secure your IT infrastructure with GLPI: An IT Security Expert’s Insight
In the realm of IT security, it's essential to have an efficient and secure system for managing your organization's assets, IT equipment, and support requests GLPI is a leading open-source IT asset management and service [...]
Unveiling the benefits of Managed Applications and the role of specialists
The world of IT is constantly evolving, and businesses are expected to keep up with new technologies and trends. One of the most effective ways to stay ahead of the curve is to adopt managed [...]
How to use GLPI to automate your Service Desk processes
In today's fast-paced IT environment, Service Desk teams are under increasing pressure to respond quickly to support requests and keep the organization running smoothly. This is where automation comes in handy, and GLPI can help [...]
Great customer experience
We are really happy with the service provided. ITčko is a reliable, fast, and effective IT that perfectly meets the needs of our business.
We were looking for a company to implement Incident and Change Management with agile approach due to a significant change in the management of our company using ITIL recommendations. ITčko has ITIL Experts and a very human approach. The implementation project was successful, the processes are smooth.
We are using managed GLPI cloud with reporting and the service is flawless. Upgrades, backups, reporting, all of it is invisible for us, delivered automatically by ITčko.
We have offloaded most of local IT, and all services are now covered by ITčko. Not only has the quality of service increased, but it is also cheaper and more convenient than operating an IT department directly within the company.
