When people hear about GLPI, they often think of it as a tool solely for IT management. While it excels as a ticketing software for IT teams, GLPI is much more than that. It’s a powerful and versatile solution designed to streamline processes across your entire organization. From Service Operations Centers (SOC) to change management, problem management, and beyond, GLPI is a unified platform that boosts efficiency, transparency, and collaboration in any department.

At IT365, we help businesses unlock the full potential of GLPI, tailoring it to fit their unique needs and goals. Whether you’re an IT leader or a manager in operations, security, or finance, GLPI has something to offer.

Key Features That Extend Beyond IT

  1. SOC (Service Operations Center) Management
    GLPI helps SOC teams centralize their activities, track incidents, and manage threats effectively. With robust workflows and reporting, SOC managers can maintain high levels of security and service delivery.
  2. Change Management
    Planning and implementing changes in your environment can be complex, but GLPI simplifies the process. It ensures all changes are tracked, approved, and implemented with minimal disruption, aligning with ITIL best practices.
  3. Problem Management
    Avoid recurring issues by identifying root causes and implementing long-term solutions. GLPI’s problem management tools enable you to analyze data, document resolutions, and reduce downtime.
  4. Asset and Resource Management
    GLPI goes beyond IT assets, allowing you to track and manage non-IT resources like vehicles, furniture, or any other business equipment. Centralized asset management improves visibility and accountability across your organization.
  5. Facilities Management
    From maintenance requests to space planning, GLPI helps facilities teams stay organized and efficient. Its versatile workflows ensure timely resolutions for non-IT-related tasks.
  6. Custom Workflows for Any Department
    GLPI’s flexibility allows you to design workflows tailored to your HR, legal, finance, or any other department’s specific needs, making it a truly multi-purpose platform.

How IT365 Helps You Leverage GLPI

At IT365, we understand that every business has unique requirements. Here’s how we ensure you get the most out of GLPI:

  • Customization and Implementation: We configure GLPI to support not just IT but all key departments in your organization.
  • Training and Support: Our team provides in-depth training to empower your staff and ongoing support to ensure smooth operations.
  • Process Optimization: With our ITIL-certified expertise, we optimize your workflows, ensuring GLPI aligns perfectly with your business objectives.

GLPI: The Unified Platform for Your Business

No matter the size of your organization or the industry you operate in, GLPI is the ideal solution for managing operations efficiently. With its flexibility and robust features, GLPI is not just for IT—it’s for everyone. Let IT365 help you deploy GLPI as a cornerstone of your business success.

👉 Contact us today to learn how GLPI can transform not just your IT, but your entire organization.