In IT service management, meeting Service Level Agreements (SLAs) is crucial for ensuring high levels of customer satisfaction and maintaining operational standards. GLPI’s SLA Management functionality helps businesses define, track, and meet these crucial targets, keeping service requests on time and aligned with business goals.

At IT 365 s.r.o., we help companies leverage the full potential of GLPI’s SLA Management to streamline their operations and provide top-tier service performance.

What Can GLPI’s SLA Management Do for You?

GLPI’s SLA Management feature empowers businesses by allowing them to:

  • Define SLAs: Customize and set specific SLAs for different types of tickets, priorities, and customer requirements.
  • Track Performance: Automatically track response times, resolution times, and ticket progress to ensure SLA commitments are met.
  • Set Escalations: Configure automatic escalations when an SLA is close to being breached, ensuring urgent attention is given to high-priority issues.
  • Generate Reports: Create detailed reports on SLA compliance, helping you measure performance against set objectives and identify areas for improvement.
  • Prioritize Tasks: By assigning SLAs to specific requests, your team can prioritize their work based on urgency and contractual agreements.

Why Choose IT 365 s.r.o. for GLPI Implementation?

  1. Tailored SLA Configurations: We work with your business to define SLAs that meet your unique operational needs, ensuring that your service levels align with customer expectations.
  2. Expert SLA Monitoring: Our team sets up real-time monitoring tools so that your IT department always stays on top of service delivery.
  3. Proactive Support: We configure SLA-based escalations and notifications, ensuring that your team is alerted before issues escalate, avoiding missed deadlines.
  4. Comprehensive Reporting: We provide customized reporting dashboards, allowing you to monitor SLA performance and make data-driven decisions for continuous improvement.

Meet Your SLA Targets with Ease!

Whether you’re running an internal IT department or providing IT services to clients, GLPI’s SLA Management feature is the key to staying on top of service commitments. Let IT 365 s.r.o. help you implement this powerful tool to keep your service standards high and your clients satisfied.

Ready to enhance your service performance? Contact us today to learn more about how GLPI’s SLA Management can benefit your business!