In today’s fast-paced business environment, it’s more important than ever to make sure that service desk agents are able to quickly and easily access the information they need to do their jobs. This is especially true when it comes to managing assets such as computers and printers. With the right asset management and ticketing software, service desk agents can streamline their work and ensure that they are able to quickly and easily access the information they need to resolve issues and maintain the health of these critical assets.
One of the best tools available for this purpose is GLPI. This powerful asset management and ticketing software is designed to help service desk agents quickly and easily access the information they need to resolve issues and manage assets. With GLPI, service desk agents can quickly and easily look up tickets relevant to specific assets, such as computers and printers, by linking the two in the software.
To link assets and tickets in GLPI, follow these simple steps:
- Log in to GLPI.
- Go to the Assets tab and select the asset you want to link to a ticket.
- In the Asset Details section, select the Tickets tab.
- Click on the “Create a new ticket” button.
- Fill in the relevant details for the ticket, including the asset information, issue description, and priority.
- Save the ticket.
Once the ticket is saved, it will be linked to the specific asset, making it easy for service desk agents to quickly and easily look up relevant tickets whenever they need to.
By using GLPI to link assets and tickets, service desk agents can ensure that they have the information they need to quickly and easily resolve issues and manage assets. This will help to minimize downtime and improve overall efficiency, making it easier for organizations to meet the demands of today’s fast-paced business environment.
If you’re looking for a powerful and effective way to manage assets and resolve issues, consider using GLPI. With its easy-to-use interface and powerful features, it’s the ideal choice for service desk agents and organizations of all sizes.”