Chatbots for Internal IT Support: Fun Demo vs. Real-World Deployment

Virtual assistants and chatbots have been trending in IT for years. Many IT managers have seen flashy demos—where the bot resets a password, creates a ticket, or answers a question in seconds. But what happens when we try to actually deploy it in a real IT environment? 🤖 Why are chatbots so appealing? Chatbots promise: [...]