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Effective communication is the backbone of successful IT support. Keeping track of updates, feedback, and interactions between the IT team and end users can be a challenge, especially when dealing with multiple tickets at once. GLPI’s Follow-up and Notes feature makes it easier for your team to communicate efficiently and document every step of the [...]
Handling IT support requests efficiently is essential for maintaining smooth operations and minimizing downtime in any organization. One of GLPI's most powerful features is its Ticketing Workflow Automation, which allows IT teams to streamline their processes, automate repetitive tasks, and ensure that support tickets are resolved faster and more consistently. At IT 365 s.r.o., we [...]
Keeping track of all your IT assets can be a daunting task, especially in a growing organization with a dynamic network environment. That’s where the GLPI Agent comes in, making asset tracking easier and more reliable than ever. This powerful tool automates the discovery, inventory, and monitoring of devices within your network, giving you complete [...]
In IT service management, meeting Service Level Agreements (SLAs) is crucial for ensuring high levels of customer satisfaction and maintaining operational standards. GLPI’s SLA Management functionality helps businesses define, track, and meet these crucial targets, keeping service requests on time and aligned with business goals. At IT 365 s.r.o., we help companies leverage the full [...]
Managing workflows efficiently is essential for any organization looking to optimize daily operations. GLPI's Task Management feature offers a robust solution to organize, assign, and track tasks, ensuring nothing gets overlooked. Whether it’s handling IT projects, service requests, or internal assignments, GLPI’s task management keeps everything running smoothly. At IT 365 s.r.o., we specialize in [...]
Effective IT support is crucial for maintaining smooth operations in any business. One of the key challenges is ensuring that urgent issues are handled promptly. With GLPI's Ticket Escalation feature, your support team can automatically manage priorities, guaranteeing that no critical issue falls through the cracks. At IT 365 s.r.o., we offer expert GLPI implementation [...]
In today’s fast-paced business world, companies need efficient tools to manage their internal processes, and that’s where GLPI ticketing software comes in. Whether you’re managing IT services, tracking assets, or handling support tickets, GLPI is the ideal solution for businesses looking to optimize their operations. At IT 365 s.r.o., we specialize in implementing GLPI to [...]
Handling routine tasks can consume a significant amount of your IT team’s time. GLPI’s Recurring Ticket feature automates repetitive tasks by allowing organizations to schedule tickets for recurring issues or maintenance activities. This feature streamlines IT workflows and ensures that critical tasks aren’t overlooked. At IT365, we help businesses implement and optimize GLPI’s Recurring Ticket [...]
Managing IT changes is crucial to maintaining system stability and ensuring that new implementations don’t disrupt ongoing operations. GLPI’s Approval Workflow feature helps organizations streamline the change management process by automating approvals and ensuring that every change is properly reviewed and authorized before implementation. At IT365, we help businesses configure and optimize GLPI’s Approval Workflow [...]
In today’s complex IT environments, ensuring that the right people have access to the right resources is critical for maintaining security and efficiency. GLPI’s Role-Based Access Control (RBAC) feature allows organizations to define and manage user permissions effectively, ensuring that access to sensitive data and functions is restricted based on user roles. At IT365, we [...]
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IT and ITIL have been our passion for 20 years. We manage cloud solutions, specialized applications and factory heavy machinery. We manage your clouds, computers, laptops, mobile devices, servers, printers, and printing systems, VPN or PBX.
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