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Efficient IT management starts with understanding your operations, and that’s where GLPI’s advanced reporting tools shine. Whether you’re tracking ticket resolution times, analyzing asset performance, or monitoring service delivery, GLPI empowers organizations with actionable insights. At IT365, we specialize in tailoring these tools to meet your unique needs, ensuring you have the data you need [...]
GLPI is more than just an IT asset management tool—it’s a comprehensive solution for IT Service Management (ITSM). One of its most powerful features is ticket templates, which help streamline and standardize request handling. Let’s explore how these templates can improve your workflows. What Are Ticket Templates? Ticket templates are predefined forms containing all the [...]
Efficient communication and problem resolution are the backbone of every successful IT operation. GLPI’s Helpdesk and Ticketing System is designed to simplify the process of managing user requests, ensuring faster response times and increased satisfaction. This feature not only organizes your IT tasks but also enhances overall productivity with its intuitive and customizable interface. Key [...]
Efficient task management is essential for ensuring IT projects and daily operations run smoothly. GLPI’s Task Management feature offers a structured approach to planning, assigning, and tracking tasks within IT support and project workflows. By centralizing task management, GLPI helps IT teams stay organized, meet deadlines, and improve productivity. What is Task Management in GLPI? [...]
In today’s digital environment, managing software licenses effectively is essential for IT compliance and cost control. GLPI’s Software License Management feature empowers businesses to track and manage software licenses efficiently, ensuring compliance with licensing agreements and minimizing risks of penalties for unlicensed usage. This feature not only saves costs but also streamlines license management, providing [...]
Managing IT assets across a network can be challenging, especially in larger organizations with numerous connected devices. GLPI’s SNMP Inventory feature simplifies asset management by using the Simple Network Management Protocol (SNMP) to automatically discover and inventory networked devices. This capability provides IT teams with real-time visibility into the hardware and software deployed across their [...]
Data-driven decision-making is crucial for effective IT management. With GLPI’s Advanced Reporting feature, businesses can leverage comprehensive data insights to improve IT operations, track performance, and plan strategically. This tool helps organizations generate detailed reports and analyze key metrics, providing valuable transparency and guidance in managing IT assets, incidents, changes, and more. What is Advanced [...]
In any organization, managing IT incidents effectively is critical to maintaining productivity and minimizing downtime. GLPI’s Incident Management feature is designed to streamline this process by providing a structured approach to logging, categorizing, and resolving incidents. With GLPI’s robust ticketing software, your IT team can ensure faster resolutions and improved user satisfaction by handling incidents [...]
Every IT team faces recurring issues that disrupt productivity, consume resources, and can even impact client satisfaction. The Problem Management feature in GLPI ticketing software helps businesses manage and resolve these recurring issues more effectively, minimizing downtime and enhancing service quality. By identifying the root causes of incidents and implementing long-term solutions, GLPI’s Problem Management [...]
The Knowledge Base feature in GLPI’s ticketing software allows businesses to centralize their knowledge, offering users and support teams quick access to valuable resources. This feature not only empowers IT teams to work more effectively but also improves end-user satisfaction by providing self-service solutions. What is the Knowledge Base in GLPI? The Knowledge Base is [...]
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IT and ITIL have been our passion for 20 years. We manage cloud solutions, specialized applications and factory heavy machinery. We manage your clouds, computers, laptops, mobile devices, servers, printers, and printing systems, VPN or PBX.
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