Professional cloud and consulting services | [email protected]
In today’s digital environment, managing software licenses effectively is essential for IT compliance and cost control. GLPI’s Software License Management feature empowers businesses to track and manage software licenses efficiently, ensuring compliance with licensing agreements and minimizing risks of penalties for unlicensed usage. This feature not only saves costs but also streamlines license management, providing [...]
Managing IT assets across a network can be challenging, especially in larger organizations with numerous connected devices. GLPI’s SNMP Inventory feature simplifies asset management by using the Simple Network Management Protocol (SNMP) to automatically discover and inventory networked devices. This capability provides IT teams with real-time visibility into the hardware and software deployed across their [...]
Data-driven decision-making is crucial for effective IT management. With GLPI’s Advanced Reporting feature, businesses can leverage comprehensive data insights to improve IT operations, track performance, and plan strategically. This tool helps organizations generate detailed reports and analyze key metrics, providing valuable transparency and guidance in managing IT assets, incidents, changes, and more. What is Advanced [...]
In any organization, managing IT incidents effectively is critical to maintaining productivity and minimizing downtime. GLPI’s Incident Management feature is designed to streamline this process by providing a structured approach to logging, categorizing, and resolving incidents. With GLPI’s robust ticketing software, your IT team can ensure faster resolutions and improved user satisfaction by handling incidents [...]
Every IT team faces recurring issues that disrupt productivity, consume resources, and can even impact client satisfaction. The Problem Management feature in GLPI ticketing software helps businesses manage and resolve these recurring issues more effectively, minimizing downtime and enhancing service quality. By identifying the root causes of incidents and implementing long-term solutions, GLPI’s Problem Management [...]
The Knowledge Base feature in GLPI’s ticketing software allows businesses to centralize their knowledge, offering users and support teams quick access to valuable resources. This feature not only empowers IT teams to work more effectively but also improves end-user satisfaction by providing self-service solutions. What is the Knowledge Base in GLPI? The Knowledge Base is [...]
In today's fast-paced business environment, providing timely and reliable IT support is critical. Managing expectations, tracking response times, and ensuring customer satisfaction are all essential components of IT service delivery. This is where GLPI’s Service Level Management (SLM) feature plays a crucial role. GLPI, as a robust ticketing software solution, provides tools to help businesses [...]
Effective asset management is vital for businesses looking to streamline operations, reduce costs, and maximize the lifespan of their IT resources. GLPI’s ticketing software offers a powerful asset management module designed to provide businesses with comprehensive oversight and control over their hardware, software, and other IT assets. What is Asset Management in GLPI? Asset management [...]
Efficient change management is essential for any business striving to maintain smooth operations while implementing new systems, policies, or workflows. With the GLPI ticketing software, change management is not only streamlined but also fully customizable to fit your unique business needs. Whether you're handling IT changes or other business transformations, GLPI ensures a controlled, traceable, [...]
Clear and timely communication is key to the success of any IT support department. Keeping both your team and users well-informed throughout the ticket resolution process ensures quicker responses and a more streamlined workflow. GLPI’s integrated notification system helps facilitate this by automating updates, reducing manual communication tasks for your support staff, and ensuring all [...]
ITčko – the managed cloud
IT365 s. r. o.
Bajkalská 16027/29C
821 01 Bratislava
Slovak Republic
VAT ID: SK2120160526
Web: www.itcko.sk
E-mail: [email protected]
IBM Silver BP
Quick links
Quick links
Professional cloud management
IT and ITIL have been our passion for 20 years. We manage cloud solutions, specialized applications and factory heavy machinery. We manage your clouds, computers, laptops, mobile devices, servers, printers, and printing systems, VPN or PBX.
We are at your service 24/7, 365 days a year.
©2024 IT365 s. r. o. | All rights reserved for their respective owners | All prices exclude VAT
