ticketing tool

Leveraging GLPI to Enhance IT Security Management

In today’s digital age, robust IT security management is paramount. IT365 leverages GLPI, the acclaimed open-source ticketing software, to bolster your IT security protocols. By integrating GLPI’s powerful features, we provide an efficient and comprehensive security management solution tailored to protect your IT environment. Optimize Your IT Security with GLPI GLPI is equipped with advanced [...]

Streamlining IT Operations with GLPI Custom Development

In the realm of IT management, customization is key to addressing unique business needs effectively. At IT365, we specialize in customizing GLPI—open-source ticketing software—to enhance and streamline your IT operations, ensuring that they align perfectly with your business objectives. Customizing Your GLPI Experience Our ITIL Expert certified team understands that no two businesses are alike. [...]

Key Factors in a Successful GLPI Implementation

The Gestionnaire Libre de Parc Informatique (GLPI) is an industry-leading IT Service Management (ITSM) tool that offers comprehensive solutions for asset management, incident tracking, and IT reporting. Despite its versatility and comprehensive feature set, a successful GLPI implementation requires careful planning and consideration. Here, we've outlined some key factors that can make or break your [...]

Successful GLPI Implementation: A Step-by-step Guide

With the increasing complexity of IT service management, businesses worldwide are turning to tools like Gestionnaire Libre de Parc Informatique (GLPI) to streamline their operations. GLPI is a powerful open-source IT service management (ITSM) tool that offers a wealth of features, including asset management, issue tracking, and IT reporting. However, the key to unlocking its [...]

Secure your IT infrastructure with GLPI: An IT Security Expert’s Insight

In the realm of IT security, it's essential to have an efficient and secure system for managing your organization's assets, IT equipment, and support requests GLPI is a leading open-source IT asset management and service desk software that provides significant security benefits. As an IT security expert, I would like to shed light on the [...]

Unveiling the benefits of Managed Applications and the role of specialists

The world of IT is constantly evolving, and businesses are expected to keep up with new technologies and trends. One of the most effective ways to stay ahead of the curve is to adopt managed applications. These solutions, provided by specialized providers, can save companies time, money, and resources, while ensuring optimal performance and reliability. [...]

Maximizing efficiency with GLPI: Streamlining ticket management for Service Desk agents

In today's fast-paced business environment, it's more important than ever to make sure that service desk agents are able to quickly and easily access the information they need to do their jobs. This is especially true when it comes to managing assets such as computers and printers. With the right asset management and ticketing software, [...]

The benefits of Incident management and keeping Incident records in a suitable ticketing tool

Incident management is the process of handling disruptions or failures that occur in an organization's IT systems and services. When an incident occurs, it can have significant consequences for the organization, including lost productivity, decreased customer satisfaction, and even financial losses. One of the key benefits of incident management is that it helps organizations to [...]

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