Handling IT support requests efficiently is essential for maintaining smooth operations and minimizing downtime in any organization. One of GLPI’s most powerful features is its Ticketing Workflow Automation, which allows IT teams to streamline their processes, automate repetitive tasks, and ensure that support tickets are resolved faster and more consistently.

At IT 365 s.r.o., we help companies unlock the full potential of GLPI’s Ticketing Workflow Automation, providing custom configurations that fit the specific needs of your business.

What Can GLPI’s Ticketing Workflow Automation Do for You?

GLPI’s Ticketing Workflow Automation helps your IT support team by automating various tasks in the lifecycle of a support ticket. Here are some key features:

  • Automated Ticket Creation: Automatically generate tickets based on emails, system alerts, or specific events within the network. This ensures that no issue goes unnoticed and every problem is logged instantly.
  • Priority Assignment: Configure rules that automatically assign priority levels based on the type of ticket, request source, or specific keywords. Critical issues get immediate attention, while lower-priority tasks are handled as appropriate.
  • Auto Assignment of Tickets: Based on your internal workflows, GLPI can automatically assign tickets to the right department, team member, or specialist. This saves time and ensures that issues are directed to the right person quickly.
  • Automated Notifications: Keep all stakeholders informed with automatic email or SMS notifications. Updates can be sent to the IT team, the ticket requester, or managers, ensuring everyone is on the same page regarding ticket status and resolution times.
  • SLA Compliance: Set rules to ensure that tickets meet your Service Level Agreements (SLAs). If a ticket is approaching its deadline, automated escalations can ensure that the issue is prioritized to prevent SLA breaches.

Why Choose IT 365 s.r.o. for GLPI Implementation?

  1. Custom Workflows: We tailor GLPI’s ticketing workflows to match the specific needs of your organization, making sure you get the maximum efficiency and automation out of the system.
  2. Certified Expertise: Our ITIL-certified professionals ensure that the workflows we set up align with best practices in IT service management, giving your team the tools they need to work smarter.
  3. Ongoing Support: After implementation, we provide continuous support and help you adapt and expand your workflows as your business grows and changes.
  4. Proven Efficiency: Many of our clients have seen dramatic improvements in response times and customer satisfaction due to the automation and optimization of their ticketing processes.

Make Your IT Support Team More Effective Today!

GLPI’s Ticketing Workflow Automation can make a significant difference in how efficiently your support team handles requests, ensuring issues are addressed quickly and consistently. At IT 365 s.r.o., we’re here to help you implement this powerful tool, customizing it to suit your company’s unique requirements.

Ready to improve your IT support workflows? Contact us today for a free consultation and discover how GLPI’s automation features can revolutionize your support processes!